Support

Support

Fast, easy, and simple

Support the way you want it

  • Clients: We have a new educator login that uses just your email – no more access codes. However, if you already have an account, you first need to transition. Here’s how to do it.
  • New users: If you don’t already have a Ripple Effects account, your Ripple Effects site administrator will need to set it up for you.
  • Get started with this guide
  • Email: support@rippleeffects.com
  • Call 888-259-6618
System Requirements

The Ripple Effects for Kids and Teens programs are online, web-based apps for Chrome, Firefox, or Safari browsers. They can be run on most types of devices that support those browsers: Windows PC or Mac computers, Chromebooks, iPads, Android and Windows tablets.

The Bouncy app for early learners is for iPads and iPhones, and Android tablets and phones. It’s downloaded from the App Store or Google Play.

 

For Browser-Based Apps

Broadband internet connection

Up-to-date web browser: Chrome browser preferred; will also run in Firefox and Safari browsers. (Safari recommended for iPad)

Headphones for classroom use. All of our apps have full audio that is important for their use. It can be turned off, but headphones are preferable when there are multiple users in a setting.

Four domains may need to be cleared (“white listed”) in security settings:

For browser-based apps, the program contents and user records are hosted on Cloud servers. User data is heavily encrypted and stored on a HIPAA certified secure server. Security settings must allow for larger content files for audio and video to be accessed from the Web.

Program sizes on computers

Ripple Effects For Teens: 2.5 GB

Ripple Effects For Teens Rural Edition: 2.5 GB

Ripple Effects For Kids: 1.2 GB

Ripple Effects Data Viewer: 100 MB

For iPad apps

Generation 2 or higher.

iOS 6.2 or higher

Enough room on the hard drive to install

Headphones

Program sizes on iPad

Bouncy’s You Can Learn: 522 MB

Bouncy’s School Edition: 602 MB

Preview requirements

Our previews are browser-based apps – just like the regular versions. If you’re having trouble connecting to a preview program online, most likely it’s because your school or district security settings are blocking access. You will need to ask you technologist to clear the domains listed above. Contact us for details.